Monthly Archives: April 2010

Who Needs Multi-Tenant SaaS?

Lawson’s cloud offerings promise many of the benefits of SaaS in a single-tenant, hosted model.
Posted in Enterprise Applications | Tagged , , , , , , | 1 Comment

Foursquare Tests Customer Loyalty

Your next loyal customer may just want to tell you exactly where he is standing and give you every chance to market your goods to him. It’s the future, now.
Posted in Customer Management, Enterprise Mobility | Tagged , , , , , , , , | 1 Comment

Mass Customization, We Hardly Knew You

For years, Dell rode high on its customized products and supply chain management savvy, but now the jig is up. Dell's just like the rest of the manufacturing world; it can't defy gravity.
Posted in Customer Management, Supply Network | Tagged , , , , , , , | 5 Comments

Talk to the Hand(held)

Devices are a big part of the wireless plan.
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The Next Frontier in Automation

Invensys’ purchase of Skelta could signal the latest acquisition trend.
Posted in Operations Management | Tagged , , , , , , , , , | 4 Comments

Dream Deferred

There are signs Oracle may be de-emphasizing an important part of its Application Integration Architecture strategy.
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When Volcanoes Strike: Sometimes There Is No Plan B

Recent supply chain disruptions remind us that planning for the unexpected is an oxymoron.
Posted in Supply Network | Tagged , , , | 2 Comments

Toyota and the Loss of Customer Trust

Toyota jeopardized its connection with customers when it took its eye off the quality of its vehicles, but, in the end, did it really hurt the company?
Posted in Customer Management | Tagged , , , | 15 Comments

After the Volcano: A Strangely Quiet Heathrow

Finally free of the Iceland volcano’s ill effects, Editor David Brousell finds air travel out of the UK a surprisingly lonely pursuit.
Posted in Supply Network | Tagged , , , , , | 2 Comments

An Unexpected Break in the Volcano Crisis

As the airspace over Europe opens, the stranded MA team abandons a complicated backup plan and books a direct flight back to the States.
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