Tag Archives: Customer Management

Is Price Management Consolidation Coming?

The brand of business intelligence software known as price management offers a substantial value proposition, so why are so many enterprise software providers waiting in the wings?
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The Dollars and Sense of Warranty Management

An Aberdeen report finds that best-in-class companies manage warranty claims and returns efficiently and reliably, and the performance sets them apart in customer management and loyalty.
Posted in Customer Management, Supply Network | Also tagged , , , , , , | 1 Comment

Greenwashing, Sustainability, and Lean Manufacturing

Manufacturers challenged to incorporate green manufacturing and sustainability into their businesses should avoid greenwashing. An old friend, lean manufacturing, might help.
Posted in Customer Management, Operational Excellence | Also tagged , , , , , | 4 Comments

Novel Manufacturing Concept: Managing Customers’ Dreams

Manufacturers in the design-build world must find that elusive intersection of customer desires, budget discipline, and project management.
Posted in Customer Management, Innovation | Also tagged , , , , , | 3 Comments

Toyota and the Loss of Customer Trust

Toyota jeopardized its connection with customers when it took its eye off the quality of its vehicles, but, in the end, did it really hurt the company?
Posted in Customer Management | Also tagged , , | 15 Comments