Tag Archives: R&D

The Voice of the Customer Grows Deafening

By Chris Chiappinelli | Published: February 18, 2010

Manufacturers such as P&G and retailers like Best Buy are listening to customers more intently and turning suggestions into new products, even while struggling to leave behind the old era of R&D.

Posted in Customer Management | Also tagged Best Buy, Blue Label, crowdsourcing, customer sentiment, Domino’s, NPD, Procter & Gamble, Product development, VOC, voice of the customer | 1 Comment

Managing Innovation: An Oxymoron?

By David R. Brousell | Published: February 16, 2010

A system for stimulating innovation may be as close by as your calendar, based on the experience of Google, 3M, and others.

Posted in Innovation, Product Innovation | Also tagged 3M, Google, Innovation, new product development, research and development | 1 Comment

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Tag Archives: R&D

The Voice of the Customer Grows Deafening

Managing Innovation: An Oxymoron?

Featured Download

What is Happening on Your Shop Floor?

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